Refund & Cancellation Policy

Last updated: 27 October 2026

Payment schedule

For a typical project, 50% of the agreed project fee is due before work begins, 25% after the design is approved, and the remaining 25% before the website goes live. Please review the design, provide feedback and pay the design milestone within three days of receiving the design preview. If corrections are needed to meet the agreed requirements, we will agree a revised review and payment timeline. The project agreement will confirm the payment method and any project-specific arrangements.

Cancellation before work begins

If you cancel before work starts, I will refund payments received, less any clearly agreed, non-recoverable third-party costs already incurred for your project.

Cancellation after work begins

If you cancel after work starts, the settlement is the reasonable value of work completed up to cancellation plus any agreed, non-recoverable third-party costs incurred, taking into account amounts already paid. I will provide an itemised calculation; where no separate hourly or stage rates were agreed, we will assess the completed work against the agreed project scope and total price. If you have paid more than the amount due, the balance will be refunded; if you have paid less, the difference will be due. The 50% deposit and any later payments count toward that settlement and are not automatically forfeited. Applicable law and any agreed project terms may affect the outcome.

Problems and refunds

If the delivered work does not meet the agreed scope, contact me so we can discuss a reasonable opportunity to correct it. Any refund or other remedy will depend on the circumstances, our agreement and applicable law. Your statutory rights remain unaffected. Approved refunds will be arranged through the original payment method where possible; timing depends on the payment provider.

Contact

To discuss cancellation or request a refund, email [email protected] with your project details and the reason for your request.